Delivery Frequently Asked Questions
We have put together some questions that we regularly get asked about our delivery below, if you have any other questions please do contact us.
Why is the delivery
cost so high?
We try to price our products reasonably, but ask that customers pay for the delivery cost depending on the weight of their order. The delivery charge is only to cover some of our costs and not to make a profit from. For example, the frozen food courier charge of £9.95+VAT for up to 20kg of frozen products covers the costs of packing the order in recyclable insulated packaging, ice packs, and/or dry ice to keep the products frozen, as well as the next day courier delivery charge.
What is the minimum
amount I can order for delivery?
For frozen food orders, the minimum order size is 2kg in weight and it must also be over £10 (excluding delivery cost) in value. The smaller the order the harder it is to keep frozen in transit to the customer. There is no minimum order for our dry food products.
Can I get my food
delivered on Saturday?
Yes, any orders placed on Thursdays will automatically be dispatched on Friday for delivery on Saturday. You can also place orders on other days and request Saturday delivery in the comments section at checkout. Please be aware, that our offices are closed on weekends and so if you experience any issues with your delivery, we will only be able to help on Monday.